How does the director of The Green Mile arouse sympathy for the character of John Coffey Essay Example

How does the chief of The Green Mile excite compassion toward the character of John Coffey Essay Example How does the chief of The Green Mile excite compassion toward the character of John Coffey Paper How does the chief of The Green Mile excite compassion toward the character of John Coffey Paper Paper Topic: Film The Green Mile is a film dependent on a Stephan King tale. The story is appeared through a progression of blaze backs told by Paul Edgecomb (Tom Hanks). The chief picks Tom Hanks which is as it should be. Tom consistently assumes jobs of the hero in films, the executive needed to get over that Paul Edgecomb is a good man so picked Tom to assume the job. Most monitors in jail films abuse their detainees and the detainees themselves carry on forcefully. To get over the way that the gatekeepers are progressively thoughtful towards their detainees the chief uses Tom Hanks to assume the primary job. This permits us to get a dream of a jail watch who sympathizes with his charges. We perceive how Paul recounts to the story to one of his companions at the old people groups home after he began crying while at the same time sitting in front of the TV. Scene after scene the crowd understand that John Coffey, the subject of the account is blameless and the crowd begin identifying with him. From the outset the film is by all accounts about Paul Edgecomb, played by Tom Hanks, yet he is just the person who traces the story, thinking back on when he is a jail watch responsible for the detainees on the Green Mile at Cold Mountain Penitentiary in 1935. His associates incorporate Brutus Howell (David Morse), Dean Stanton (Barry Pepper), and the vicious Percy Wetmore (Doug Hutchison). At some point, a monster dark man by the name of John Coffey (simply like the beverage, however not spelt the equivalent) (played by Michael Clarke Duncan), is acquired, having been sentenced for the homicide of two little youngsters. Coffey has a delicate and serene aura, not one that we would expect by a wanton executioner. At the point when he plays out some minor supernatural occurrences, Paul Edgecomb begins to accept he may be honest. Be that as it may, with nobody else having confidence in Johns blamelessness Paul needs to refute John has done no doing. The remainder of the story is worried about setting up only that. At the point when we first observe John we dont precisely feel frustrated about him, hes comes out of a van with a nearby on his gigantic feet. With Percy yelling, Dead man strolling, and his tied up feet we think hes liable of a heartless wrongdoing and has the right to be condemned to death. However we despite everything feel for him a piece being tied up and realizing that his passing is just around the corner. The camera dish up gradually indicating how tall he is and we think hes horrible man since he has been condemned to death so he has accomplished something extremely off-base. Everybody at the jail is watching him approach the structure, their faces demonstrating how horrible his wrongdoing must be and how frightened they are of him. In any case, when we see his face he looks apprehensive and honest. We begin to feel that he isnt such a terrible man as we previously suspected however we despite everything think he is a law breaking criminal. Likewise when John inquires as to whether he can keep the light on around evening time since hes terrified of the dull we begin to think about whether John truly is that a very remarkable awful man. We first begin to understand that John may be blameless when in Johns cell there is non-diagetic music. Creepy music begins to play when he goes to shake Pauls hand. Paul hesitantly shakes his hand and we begin to think Johns a more pleasant man than first idea. This gets us somewhat stressed in light of the fact that there is something peculiar or distinctive about him. During the movie there are numerous clues that John may be guiltless and this is the place the executive begins to make compassion toward John. In later scenes John is depicted as nai ve, delicate, youngster like and hes scared of the dim. This is the place we begin feeling compassion toward John. At the point when John recuperates Pauls urinal issue the crowd acknowledges there is a whole other world to John. He has an extraordinary force. This is likewise appeared in the scene where he recuperates the mouse and afterward in the scene where John mends Melinda, Paul asks John where he thinks hes going and John knows where he is going to go. Our compassion is appeared toward the start of the scene when John is snatched by Wild Bill. He looks extremely apprehensive and we feel frustrated about him, since wild Bill is such a frightful character so it makes John resemble an increasingly delicate man. John is viewed as a youngster like character when he admires the sky and sees the stars while in transit to the truck, and furthermore when he gets the leaves he smells them and we understand that he is so delicate and kid like. Hes been let out of jail for some time and everything he does is take a gander at grin at the stars. There is a nearby of Hal when he takes steps to shoot John. John has come to support his significant other however Hal suspects something and takes steps to shoot him. We feel frustrated about him since hes just attempting to help. At the point when he recuperates Melinda he doesnt have the digitized flies come out his mouth straight away. He hacks a great deal and you begin to stress over him. You cannot feel stressed for somebody who is terrible like Wild Bill, we dont feel frustrated about him when he gets shot. But since John is depicted as delicate we feel stressed for him: considerably more so in light of the fact that Paul and the others dont appear to be worried for his government assistance. Another scene which adds to the compassion we feel for sorry is the execution scene. Not long before this scene John watches the film Top Hat we have seen the film from when Paul was viewing toward the start of the film and he begins crying. He has requested to consider the to be as a last solicitation. He has requested something so straightforward this causes us to feel that he is a basic man and his face while he watches the film is youngster like and delicate. This causes us to feel sorry for him on the grounds that not long before his execution he is so delicate and not stressed. We additionally get this inclination when he begins strolling the Green Mile. He discusses Mr Jangles (the mouse) and the young ladies in his fantasy. He has such a puerile creative mind we identify with this. We feel for him again when he appears to be so unaltered by his execution which is going to occur. He never considers himself. In any event, when he is going to be executed he is as yet considering others. He attempting to promise the watchmen that everythings going to be okay when he ought to be stressed over if hes going to be okay. John is progressively frightened of the scorn for him as opposed to his execution, he doesnt like individuals detesting him since he needs harmony on the planet. At the point when he strolls into the execution room all the execution crowd is calling him since they feel that he submitted the homicides of the two young ladies. We realize that this isnt valid and we begin to ask why it isnt being halted. The watchmen begin to tie him up to the seat, Dean begins to cry. Monitors never cry when an execution is occurred however Dean is. He feels frustrated about John like the crowd. At the point when John requests to not put the sack over his head since hes terrified of the dim it makes tears in your eyes. How could such a delicate man be executed for something hes not done. The executive makes more compassion toward John by not demonstrating any torment that John is experiencing. We cannot stand to see him put through any more torment so the chief shows a dose of Dean crying, we simply feel that it cannot deteriorate. Generally the chief of the Green Mile makes compassion toward John Coffey by depicting him as a delicate monster with numerous innocent characteristics. Through the film we feel increasingly more upset for him till in the execution scene we cannot stand to see him put through any more agony. We understand theres more to him than first idea, with his extraordinary forces. He could be contrasted with Jesus in certain regards however dissimilar to Jesus John Coffey rebuffs Wild Bill and Percy for being awful men. He generally does as well as can be expected to help individuals and is in the expressions of Paul Edgecomb hes one of Gods wonders.

Millers Tale Essay Example

Mill operators Tale Paper We gain from the Millers picture that his mouth as incredible as a welcome forneys and he tells synne and noriotries. We know from this that the Miller will be recounting to a rough story and utilizing unrefined language, not a sentiment. We additionally realize that the Miller is lower class and has more strength than minds. This shows he will be recounting to a vulgar story of how he sees reality, which is probably going to be about desire and infidelity, as in all fabliaus. In the start of the preamble the Miller has just offended the host by disturbing the social congruity. He has likewise annoyed the Reeve, whose activity is a craftsman. Customarily there was a contention among Millers and woodworkers. This makes the story progressively fit to the Miller as he decides to annoy the Reeve. The Millers hostile character appears through in this hostile story. We see from the introduction that the Miller has a thumb of gold implying that he prepares a portion of the flour that he grindes for the nearby individuals. This shows how exploitative and mischievous the Miller is. This makes him appropriate to tell the story as it is about untrustworthiness and absence of trust and steadfastness. We will compose a custom exposition test on Millers Tale explicitly for you for just $16.38 $13.9/page Request now We will compose a custom paper test on Millers Tale explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer We will compose a custom paper test on Millers Tale explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer The story is about infidelity and the mill operator accepts that all ladies are double-crossing and tells the Reeve that He who hath no spouse, he is no cokewold. In the story we were informed that John was desirous and heeld recruit narwe in confine. This shows John has comparative perspectives to those of the Miller since he can't confide in his significant other. The Miller is uneducated and decides to annoy Nicolas who is cunning and instructed. This is the reason at long last Nicolas is rebuffed by being burnt in the towte. Absolon is additionally pulled in light of the fact that he is womanly. This mill operator detests feminine men since he himself is extremely manly. Absolon is likewise rebuffed in light of the fact that he succumbs to Alisons stunt and he hath kist hir under ye. Albeit every one of these focuses show that the Miller is fit to this story, there are a few pundits that accept that this story was unreasonably educated for the mill operator. The mill operator incorporates an appearance job for himself as the bastard Robin. In any case, a few pundits contend that he was not canny enough to think about this. He likewise wouldnt have had the option to consider utilizing the word hende incidentally when discussing Nicolas. Despite the fact that this story is a fabliau, there are a few shows of a sentiment, for example, the long representations of Alison and Absolon. We likewise observe these shows when Abslon is attempting to prevail upon Alison and he calls her Darling and my best feathered creature. However the Miller would not be sufficiently smart to realize how to bring these shows into the fabliau. In the Millers preface we are informed that Oure hooste saugh that he was dronke of beer. Since the Miller was in such a tipsy state pundits contend that he wouldnt have had the option to recollect each and every detail of the story and that he would have not been in any state to tell it in rhyming couplets. Over all I feel that this fabliau is appropriate to its teller on the grounds that both the story, and the Millers musings on life are foul and discourteous. The story is told by the Miller who things that all ladies are unscrupulous and simple, which is the way ladies and connections and depicted in the story.

How to Build a Successful Customer Service Department

How to Build a Successful Customer Service Department ‘Happy customers are returning customers’ is a great saying every businessperson should keep in mind. If your business ensures customers use the products and services with a smile on their face, they are more likely to return and spend more on your business.But things don’t always go according to plan and customers can be dissatisfied with your business. In order to salvage the situation, your business needs a good successful customer service department. If you help your customers and fix the situation, you can win back their trust and often their wallet as well. © Shutterstock.com | Monkey Business ImagesIn this guide, you’ll be able to read about 1) the reasons a business needs a customer service department and 2) the steps you must take to build one as part of your business strategy. Hopefully by the end, you’ll also understand how to guarantee customer service success.WHY DO YOU NEED A CUSTOMER SERVICE DEPARTMENT?Many entrepreneurs and business owners still don’t put enough emphasis on customer service. This is often due to lack of understanding of the many benefits a successful customer service department will bring to the business or the brand. Customer service shouldn’t be seen in a negative light, even though your department will have to deal with some bad and negative experiences. The sooner you understand the positive value of the customer service department, the faster you’ll help your business develop and grow.What are the key benefits a customer service department will provide for your business?You’ll learn more abou t your product or service â€" no matter how much effort you’ve put on designing and developing the service or the product your business offers, things will eventually go wrong and customers won’t always enjoy what they get. But this negative feedback could often provide you with valuable information about your business and the things it offers. Customer service can receive a lot of useful information, which can then be used to develop your product and service further.Your business will be financially better off â€" a good customer service department will naturally mean extra costs for the business, as you’ll need to hire the personnel and the systems to support the unit. But in the end, your business will enjoy much more financial benefits. First, you’ll increase sales. Harris Interactive’s study found that nearly 90% of consumers stop doing business with a business if they experience bad customer service. Provide customers a good experience and they’ll keep coming back and most likely will recommend your business to their friends and family. Second, customer service department will help save your business money by resolving issues before they turn into bigger problems. Customers who’ve had a negative influence could potentially cost your business a lot of money, not just by ruining your reputation but also by suing you for any misdemeanour. With a good customer service team, you can resolve these issues immediately and avoid long-term consequences. Finally, as mentioned above, you can develop and improve your business through customer service. There is no need to organise costly focus groups regularly, as your real-life users will be able to provide feedback about your business. The ability to tweak your products will greatly enhance the financial success of your business.Today’s customers have a lot more choices at their disposal and better opportunities to share consumer experiences with others through social media. It is essential for a mod ern business to focus on customer service to ensure you provide customers more than just a service or a product. You also need to be able to tap into the positive marketing customers can help you with.A good customer service department helps your business to focus on creating unique consumer experiences. This will provide you with the above benefits and create valuable customer relationships that will last longer and continue being more profitable over time.THE KEY STEPS TO ESTABLISHING A GOOD CUSTOMER SERVICE DEPARTMENTYou should hopefully now understand the value and importance of customer service to your business. But anyone who has ever dealt with a customer service department knows there is bad service and then there is good service. While it is better to try something than do nothing, you can also damage your business further with inadequate service.How can you guarantee your customer service department becomes a success and not a hindrance to your business? Here are the key s teps you should do in order to establish a successful customer service department.Establish the function of your customer service teamBefore you get started with the foundations of building a customer service team, you need to think about its functions. Not all customer service units serve the same purpose and your objectives will help define the roles of your team in a more coherent manner.You can define the function of your department by asking the following questions:What is the main function of the department?What are the core issues it should look at?Will the department deal with sale issues?Does it look into financial queries?Is the customer service department in charge of dealing with technical problems?What are the core values of my business that should drive customer service?You might notice that certain departments in your business might already be doing certain customer service jobs. For example, your sales persons might get feedback about the product and so on.Make sure you identify these departments and help them better answer customer needs. You want everyone in your business to know about the objectives of customer service and how to direct people towards the special unit in case problems arise.Use your answers as a guide to defining objectives of your customer service department and each team member. You want the objectives to be all about improving the service.Hire the right employeesA customer service department depends more than any other department on quality workforce. If your employees are not passionate about customer service and they do not have the right skills for the job, you aren’t going to succeed in your task.The right skills will depend on the core functions you want the department to do, as well as the field your business operates in. But there are certain characteristics all customer service representatives should have.The following skills are a great starting point to keep in mind when hiring new personnel:Empathy and patien ce â€" each customer will be different and your employees need to be able to have empathy, even when the customer might be irritating. Customer service takes quite a bit of patience, as you’ll deal with customers who might be heated.Ability to adapt â€" relating to the above point of different kinds of customers, your employee must be able to adapt quickly to new situations. In addition, the problems might be slightly different each time and you need someone who can think quickly.Clear communication â€" employees must be able to discuss complicated issues in a clear and concise manner. This is especially important if the job requires helping with technical aspects of the service or the product. Your customers won’t be as acknowledged so clear communication is the key.A sound work ethic â€" customer service is among the toughest jobs in the world, as you need to stay upbeat and positive at all times. It’s not an easy job by any means and your employee must have the right work e thic.Plenty of knowledge of the field your business operates in, as well as the product and the service on offer â€" your employee must know the product and your business inside out. You’ll solve problems much quicker and provide a more confident image to the customer with appropriate knowledge.Ability to swallow one’s pride â€" it might sound cliché but the customer is always right, even when they aren’t. A great customer service person fixes customer problems without belittling them or making them feel like a fool â€" even if they were the fool!Great problem solving skills â€" another obvious point, but crucial, nonetheless. You’ll never know what type of problem your customer throws at you, so you need to be able to think fast and solve issues with speed.Some of the above skills can naturally be developed and enhanced by training. Indeed, training is a crucial part of your customer service department and you should regularly provide employees the opportunities for self-d evelopment.All the great companies invest in training both in improving knowledge about the business’ product or service as well as in developing soft kills such as being more mindful about one’s choice of words. You want your customer service department to continue reaching higher.When it comes to training, you need make sure you allow employee personalities to shine. You want people who are able to think quickly and take each customer enquire as an individual case to be solved â€" your employees should never be trained to simply read out the procedure!Don’t forget the Internet is a great treasure chest of self-development tools your employees can use as part of their training. For example, below is a great video about the keys to better communication: Above all, make sure you nurture your employees’ wellbeing. You want your employees to be able to voice their problems with a manager, you want them to feel trusted and respected, and you want them to be passionate about the work. Engaged employees will automatically provide better customer service because they care about your business.Create a solid plan for dealing with issuesYou also need to create a solid structure and procedure for solving customer complaints, feedback and questions. Structure is important because it generates more coherence and confidence within the department, which in turn will help result in better customer service. If your employees are fully aware of the procedure, then they don’t need to worry about what to do next.Coherence is essential because today’s customers aren’t going to enjoy having to wait for a reply. Many expect a customer service query to be resolved within 24 hours. Why wouldn’t you? Your customer’s life might be unexpectedly disrupted by a malfunction in your product, for instance, and you don’t want to let their disruption last for any longer than necessary.A proper game plan for answering customer queries will help the employee solve the issue mu ch quicker. They can act in a more professional manner because the training has already covered the particular problem and they are confident in knowing how to solve it.Your customer service department should also have a clear system in place for the problems that require special attention. Your employees need to be able to move the problem onwards, perhaps to a high-positioned manager, swiftly in case they are unable to solve the problem. This will cut the waiting time for the customers and it can prevent the issue from escalating.But remember that a structure should not mean your customer service should become automated. You don’t want to solve a customer enquiry by treating it as a generic problem; you want to deal with each issue as an individual case.Measure customer service performanceA successful customer service department measures performance. Your department needs to have objectives in mind that drive better performance and these objectives should be measurable to some e xtent.When you are using metrics as part of your business, make sure to understand which metrics are the most important. Some of the traditional customer service metrics such as the average handle time don’t reveal to you much about the quality of the service, only the length of the conversation.One crucial metric to keep in mind is customer satisfaction, not just towards the product or the service, but also the customer service experience. It is important to figure out a way in which customers can provide feedback over how their case was handled. Getting back to your customer with a follow-up can show your business truly values them!Measuring customer service performance will also help you fix the problem within your team before they escalate. In some instances, you might find that your business needs to change and redefine its objectives.In addition, don’t focus solely on customer feedback â€" you also need to get feedback from your employees. It is important they are part of the solution when it comes to improving your customer service. It’s a good idea to have a regular meeting to hear what your employees think are the most challenging aspects and what they would like to change in the way the department operates.Have the right tools for dealing with customer service queriesFinally, in order to establish a successful customer service department, you need to invest in proper technology. You need the right tools to support your employees and to guarantee customer satisfaction.The main thing to keep in mind is that customer service comes in many different ways. Modern customers could look to contact you through various means, with the most common ones being:PhoneE-mailThrough your websiteOn your social media channelsOn an online chat platformIt is important to place special attention to these new online customer service models to ensure your customers have a range of options at their disposal.Running an online customer service department will require add itional technical expertise. You want to get the right people to do each job to ensure you provide quality service without any glitches.Options for 24/7 customer service are another important part of successful service. Customers in today’s busy world need to be able to get in touch with businesses outside of office hours. Even if your small business cannot afford to have personnel responding messages directly, you can benefit from an online form or e-mail option. For instance, with the e-mail route, you can always include an automated message to ensure your customer is instantly aware the problem is being solved.If your business has many international customers, it is important to think how you can best help them. You don’t want your customers to have to deal with automated or written responses all the time, so it might be important to establish another department that operates in different international time zones.The most important thing is to focus on speed without neglectin g quality. You want to sort each enquire as soon as possible, but not in a hasty manner. Getting the right software and technology to do the job is an important part of guaranteeing both speed and quality.FINAL THOUGHTSPlenty of businesses out there continue to suffer from the consequences of having a bad customer service department. But in the time of social media and online reviews, emphasis on a good customer service has never been more important. If businesses want to succeed in a modern world, they need to build the foundations of a strong customer service with the steps mentioned above. Focus on these points will not only provide success in customer service, but will help the whole of the business to succeed.Strong and successful customer service is essentially about creating a strong service culture in your business. It is about creating a culture of problem solving and empathy. With the above steps, you can instil the right elements to your business and ensure your customers , as well as your employees, feel how passion and gratitude at the core of your business.